Simon's Hardware & Bath - Return Policy

Simon's is a great place to buy products online or in our showrooms. Your shopping experience and satisfaction are important to us.

Simon's will deliver high-quality products, in excellent condition to your door. If, for any reason, your shipment is not satisfactory, we will gladly replace it or accept a return of the merchandise.

Please adhere to the following Return Policy:

General
We can process returns and refunds only for items purchased from Simon's Hardware and Bath. To receive a refund all returned merchandise must be in resalable condition, free from scratches and defects.

Order Cancellation Policy
You can also cancel un-shipped items. To cancel an order that has not yet shipped please call our customer service department immediately. Once an item or an order has been shipped it cannot be canceled, you will have to process a general return. If an order is shipped prior to cancellation, it is subject to a 25% restocking charge.

Product Inspections
We hope that your order arrives safely and that you are satisfied with your purchase. However, please remember that when the order arrives it is your responsibility to ensure that the product has not been damaged in transit. Inspect the box for external damage, remove the packaging and inspect the contents for any physical damage. If there is any damage, please contact Simon's immediately at (888)2-SIMONS, menu option #2.

Please inspect all merchandise upon receipt. Claims for shortages, breakage or damaged goods must be made within 3 business days after delivery, or they will not be honored.

Merchandise Eligible to be Returned & Restocking Fees
The following items may be returned for a refund:

	Merchandise that has not been removed from its original packing.
	Defective merchandise.
	Merchandise that has not been installed.

A 25% restocking fee will be charged on all returned merchandise, unless defective.

Exceptions

	Returns can only be made within 30 days of receiving your product(s).
	Exchanges can only be made within 60 days of receiving your product(s); restocking fees will still apply.
	All returns must be over $15 in total value. Any return for less than this total amount (is) may not be permitted.
	Special Orders may not be returnable. Please contact customer service for more information.

Some items Simon's Hardware and Bath sells are not available in our web catalog but can be purchased over the phone. If you order a special order item and you subsequently want to return it, please call our toll-free number, as it may not be returnable or may be subject to a greater than normal restocking fee. When you call, a sales associate will notify you of any applicable return charges. If defective, you may only exchange these items for the same product. Please call our customer service number if you are uncertain about any part of this return policy or you have unanswered questions.

Return by Mail
Follow the simple directions below to make your return by mail:

	Contact our Customer Service Department via telephone (888-2-SIMONS, menu option #2) to process your return and receive an RGA (return goods authorization) number. Once you have set up your return by phone you will be e-mailed an RGA number within 48 hours. Along with this return number you will receive a ship-to address where you must send your merchandise to. Be sure to include your RGA number with your merchandise. This number will be used to guarantee you receive your credit.
	Include all original packing materials, manuals and accessories with the product to avoid any additional fees.
	We recommend items be return via UPS or insured parcel post for poof of delivery. Be certain the items are secure in their packaging so damage does not occur while they are in transit back to our warehouse. We also recommend that you reuse the original shipping carton and packing materials.
	You are responsible for all freight charges. Please maintain the postal receipt for your records.
	Items received pass the return period will not be processed. Only items purchased from Simon's Hardware and Bath are eligible for return credit. Returned items must be shipped in the original product packaging. Notification will be sent to the e-mail and /or billing address provided should your return not be accepted. Items will be resent to you upon receipt of your payment of freight charges. Items will be deemed abandoned if we are not contacted within 30 days.
	Upon Simon's receipt and inspecting of your returned goods, you will receive a credit on you credit card for the value of the product, less a 25% restocking fee.

Order Inquiries:
Our Customer Service Department may be reached at 212-532-9220, menu option #2. We will respond to all inquiries about your order (e.g.: status, delivery scheduling, etc.). For faster service, please have your order # available when making an inquiry.