We will notify you via e-mail of your refund once we have received and processed the returned item. Please note, we will refund shipping costs only if the return is a result of our error.

We will do our best to process the return quickly. Please allow 14-21 days for processing. Refunds will be credited to the original purchasing credit card account number only.

To begin processing a return, please call Simon's Hardware and Bath at 888-2-SIMONS and ask for the Customer Service Department.